Operator-Lessor Terms — Property Owners (Cedentes)

Last updated: 31 May 2026 — applied consistently and uniformly to all Owners since 2019.

This page describes, in detail and in plain language, the contractual terms applicable to the touristic exploitation lease agreements between Via Globe Unipessoal, Lda. ('TimelyStay' or 'Operator') and the owners of the exploited properties ('Owner' / 'Cedente'). This content is part of the public information made available by the Operator, has been available in each Owner's portal since 2019, and applies uniformly to all contracts of the same nature. It does not replace the full terms of the individual contract — in case of conflict, the individual contract prevails, available in the Owner's portal at host.timelystay.com → 'Contract' tab.

1. Nature and object of the contract

Each contract is a touristic exploitation lease (Alojamento Local). The Owner grants the Operator the exclusive right to commercially exploit the property as an AL for the term and on the terms agreed.

AL licence ownership remains with the Owner. The contractual authorisation is, during the term, irrevocable by unilateral act — it can only end by formal notice subject to the contractual notice period (cl. 2(ii) — 90 days before the contract anniversary). Removing listings, refusing guests or any other act disturbing exploitation during the term is a breach with full civil liability for damages to confirmed guests, platforms and the Operator.

2. Economic regime — bilateral commercial running account

The economic relationship runs as a commercial running account (Commercial Code arts. 344–350), formalised in clauses 11, 18, 25 and 26. Applied continuously since 2019 — monthly net transfer + corresponding monthly invoice-receipt from the Owner. Indissociably bilateral by construction.

Monthly settlement (gross revenue): sum of net reservation receipts at the Owner's contractual percentage.
Monthly debits: services provided by the Operator under clause 7.
Net amount to transfer: gross minus debits — bank-transferred value, NOT the invoicing value.
Owner document: invoice/invoice-receipt for the gross monthly revenue, with applicable VAT.
Operator document: itemised VAT invoices per service.
Real-time portal visibility: monthly gross income, monthly debits, net transfer, confirmed/pending balance, attachments — 24/7 since 2019.

3. Contractual communications channel — host.timelystay.com

Under clauses 33 (Formal Notices System) and 17 (Communications), the binding channel is the Owner's portal at host.timelystay.com. The portal keeps timestamped, auditable, IP/user-agent-stamped logs of all formal communications — full evidence for all contractual and legal purposes. Email is operational courtesy only — it does not replace the contractual channel for deadlines, proof of delivery, enforceability or formal interpellation.

Operator-to-Owner formal notices — 'Communications' tab.
Owner complaints, requests, communications — 'Communications' → '+ New'.
Invoices and accounting documents — 'Invoices' tab.
Running account statement — 'Running Account' / 'Invoices'.
Current contract — 'Contract' tab (full text, accept/terminate buttons).
Reservations — 'Calendar' / 'Reservations'.
Login history — on request via the contractual channel.

4. Invoicing — issuance, delivery and deadlines

Both parties are VAT-taxable persons (or under art. 53 CIVA exemption) and must use AT-certified billing software with sequential numbering, 10-year archival and SAF-T inclusion.

The Operator makes the gross monthly revenue available per reference period in the portal → 'Invoices' → 'Submit invoice-receipt' → 'Reference month'. The Owner may use the pre-calculated value or submit another with documented justification.

Operator VAT invoices to the Owner are made available in 'Invoices'. This availability is formal delivery for all contractual purposes (cl. 33(vii)). Email-based delivery is not contractually required and may be discontinued in adversarial situations.

Deferred issuance: deferring VAT invoice issuance is mere contractual tolerance under cl. 22 and substantiated by cl. 11(iii). Claims remain enforceable within the civil prescription periods (arts. 309/310 CC).

5. Standard service catalogue and base prices

Services provided under clause 7 — invoiced at general VAT 23% and debited in the monthly running account. The standard catalogue applied uniformly to all Owners:

Biannual bed linen (cl.7) — couple apt. (1 bed, 2 guests): €170.57 + VAT = €209.80. Full 2-set replacement every 2 years.
Biannual bed linen — couple + 2 singles (3 beds, 4 guests): €233.93 + VAT = €287.74.
Basic drain unclogging: €72.00 + VAT = €88.56.
Door opening: €75.00 + VAT = €92.25.
AL safety kit (fire blanket, extinguisher, signage): €237.00 + VAT = €291.51.
Professional bedbug treatment (3 sessions/30 days): €380.00 + VAT = €467.40.
Deep mould/fungus cleaning: €89.00 + VAT = €109.47.
Daytime guest assistance visit: €49.00 + VAT = €60.27.
Police-event/complaint assistance: €71.34 + VAT = €87.75.
Water heater (purchase + transport + install): €370.00 + VAT = €455.10.
Wall painting / hole-and-crack filling / smoothing (private area): €100.00 + VAT = €123.00.
Professional unclogging: €225.00 + VAT = €276.75.
Other ad-hoc services at cost + standard operational margin (prior estimate above €500).

6. Termination, formal notice and orderly procedure

Initial term 1 year, automatic annual renewal unless validly terminated (cl. 2(i)).

Termination at end of current period (cl. 2(ii)) — via 'Terminate Contract' button in the portal, minimum 90 days before next anniversary. Effect only on anniversary; contract remains fully in force until then.

Early termination (cl. 2(iii)) — admissible in specific contract-defined situations, with formal notice and contractual indemnification.

Orderly wind-down after valid termination:

Accounting closure: final settlement, Owner's final invoice, Operator's final VAT invoices, final net transfer.
Confirmed reservations fulfilled until effective end date; later check-ins cancelled with guest management.
Keys and goods (cl. 7) returned against inventory and handover record.
Listings delisted after last confirmed reservation.
Owner portal access closed, historical archive accessible on request for 5 years.

7. Disputing entries — deadline and procedure

Every running-account entry may be disputed with written reasoned justification within 30 days from the entry date, via the contractual channel (cl. 26). After 30 days without dispute, the entry is tacitly accepted for all legal purposes — enforceable, opposable, definitively integrated. Continuous practice since 2019: 84+ monthly settlements accepted, matching invoice-receipts issued.

8. Tolerance and non-waiver (cl. 22)

Under clause 22, any tolerance in collecting or enforcing any contractual obligation does NOT constitute a waiver, modification or novation. In particular:

Deferring VAT invoice issuance is mere tolerance, subject to civil prescription (CC arts. 309/310 — 20/5 years).
Deferring debit collection is mere tolerance.
Operational courtesy (email reminders etc.) is freely discontinuable when relationship becomes adversarial.
Accepting an out-of-deadline dispute in a one-off case creates no acquired right to future equivalent tolerances.

9. Good faith in performance and prohibition of selective extraction

The running-account regime is bilateral by definition. Consulting or extracting only one side (credits without debits, or vice versa) breaches the duty of good faith in performance (CC art. 762/2) and may constitute abuse of right (CC art. 334).

An Owner invoicing the gross monthly revenue must, under the same accounting/legal regime, acknowledge the corresponding debits — both are the same indissociable economic and tax operation. 'Income yes, expenses no' is mathematically impossible and contractually inadmissible.

This doctrine is reinforced in long-running relationships (5+ years) where both parties accepted the bilateral regime throughout — receiving monthly net transfers, issuing matching invoice-receipts. Late unilateral revision is venire contra factum proprium.

10. Full clause structure of the standard contract

The standard contract applied uniformly to all Owners since 2019, with updates always communicated in-portal for acceptance (cl. 16 — Contract Amendments), has 33 clauses, full text accessible at host.timelystay.com → 'Contract':

Cl. 1 — AL establishment (property + AL identification).
Cl. 2 — Duration and termination conditions.
Cl. 3 — Existing furniture and equipment inventory.
Cl. 4 — Property charges (IMI, condo, utilities — allocation).
Cl. 5 — Pricing of the exploitation.
Cl. 6 — Owner remuneration.
Cl. 7 — Services provided by the Operator.
Cl. 8 — Owner obligations.
Cl. 9 — Furniture and equipment.
Cl. 10 — Reservation policy.
Cl. 11 — Exploitation income and supporting documents.
Cl. 12 — Liability and insurance.
Cl. 13 — Data protection and privacy.
Cl. 14 — Content and data use.
Cl. 15 — Confidentiality.
Cl. 16 — Contract amendments.
Cl. 17 — Communications.
Cl. 18 — Quittance and closure of accounts.
Cl. 19 — Dispute resolution.
Cl. 20 — Conventional domicile for communications.
Cl. 21 — Force majeure.
Cl. 22 — Non-waiver / tolerance.
Cl. 23 — Severability clause.
Cl. 24 — Legal interest on arrears.
Cl. 25 — Credit offsetting and security reserve.
Cl. 26 — Monthly settlement and tacit acceptance.
Cl. 27 — AL licence maintenance and regulatory compliance.
Cl. 28 — No assignment of the contractual position.
Cl. 29 — Exclusivity and non-compete.
Cl. 30 — Digital contract closure (eIDAS / DL 12/2021).
Cl. 31 — Risk allocation and liability limitation.
Cl. 32 — Applicable law (Portuguese).
Cl. 33 — Formal Notices System (portal as binding channel).

11. Operational history and uniformity

All terms described on this page have been applied uniformly, consistently and uninterruptedly to all TimelyStay Owners since 2019. The portal availability of these elements — contract, running account, monthly settlements, VAT invoices, formal communications and notices — is dated, auditable contractual practice.

In long-running relationships (5+ years) with 60+ accepted monthly settlements, 60+ received net transfers and 60+ matching invoice-receipts issued, the regime acceptance is definitively consolidated. Any late unilateral revision claim is venire contra factum proprium (CC art. 334) and breach of good faith in performance (CC art. 762/2).

12. How to access all information

All information detailed on this page, plus individual history, is accessible at any time via the contractual channel:

Log in to host.timelystay.com with Owner credentials (in continuous use since contract signature).
'Contract' tab — full current contract text, history of accepted amendments, 'Terminate Contract' button.
'Invoices' / 'Running Account' — full statement of all entries (credits + debits), Operator VAT invoices, Owner invoice-receipt submission form with pre-calculated 'Reference month'.
'Communications' — formal notices received and sent, timestamped, with option to create new communication to the Operator.
'Calendar' / 'Reservations' — confirmed reservations and history.
Technical access issues: reportable via the portal (limited recovery session) or via the public contact page at timelystay.com/en/contact — report logged for resolution.